Remote & On-Site Technical Support
Technical assistance by phone, remotely and, when needed, on site — according to your service plan and the systems covered by your agreement.
Managed Technology Service
Your technology needs care beyond installation. BootNet eConcierge provides ongoing support, monitoring and managed services according to your agreed service plan, helping your systems keep pace with your needs.
LET'S TALKAvailable under a separate service agreement, with scope defined in your selected plan.
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Technologies we design & integrate
What’s Included
The exact scope is defined in your agreement, according to the systems it covers and the service plan you choose.
Technical assistance by phone, remotely and, when needed, on site — according to your service plan and the systems covered by your agreement.
Periodic checks and planned maintenance that help keep your systems in good working order, as defined in your plan.
Monitoring and alerts for the supported systems, according to your plan. Status updates and service communication follow the agreed arrangement.
Coordination with your technology vendors within the agreed scope of service, so the technology you rely on works together.
Internal documentation, information on the systems in your agreement and relevant service history support continuity. Handover documents when included in the scope.
Service calls opened, coordinated and tracked through to closure, with documented status updates per the agreed service arrangement.
Periodic reviews of system condition, with recommendations for maintenance, upgrades or replacement — so decisions are planned rather than reactive. Purchase, installation and replacement of equipment are not automatically included and are handled separately. Documentation and reporting follow the scope and frequency set in your agreement.
How It Works
Handover is not where our work ends. eConcierge continues the relationship through ongoing support, monitoring and managed services.
Together we go through the systems in place and how your space is used today.
The systems covered, the type of support and the service arrangement are set out in your service agreement.
Support, preventive maintenance and monitoring run according to your plan, with requests tracked through to closure.
We review system condition and recommend next steps, so changes are planned rather than reactive.
Service Plans & Response
Every environment is different, so each agreement is tailored to your systems and needs.
Availability
Round-the-clock monitoring and support are available only where your selected service plan includes them. Service hours and how requests are handled are defined in your agreement.
24/7 availability is subject to your service plan.
Why BootNet
At BootNet, this means professional responsibility for the coordination, management and integration of the services included in your agreement. The scope of responsibility is defined in your service agreement.
Continuity of knowledge and a clear point of responsibility, as your team, workflows and needs change.
A long-term partner for premium homes, hotels and businesses, close to the people who rely on the technology.
Not an unlimited warranty on products, equipment or third-party services.
Let’s Talk
Tell us about your environment and the systems you rely on. You are welcome to start an introductory conversation.
Let’s TalkBootNet eConcierge is provided under a separate service agreement, with scope defined in your selected plan.